FAQ's
*After* reviewing the below information, if you still cannot find the answer you are looking for, please send us a message on our Contact Us page.
ORDER CONFIRMATION-
- You should receive an order confirmation email within 24 business hours to the email you entered at checkout. We always recommend screenshotting your order # and confirmation right after checkout.
- If you still have not received the order confirmation email, please contact us on our Contact Us page. (The email you used to place the order may have had a typo, and that is why you’re not receiving the order confirmation email.)
WHAT ARE THE PROCESSING TIMES?
- After placing your order, please allow 1-3 business days for processing during the regular season and up to 12 business days during the holiday season or major sale events and Monthly Drops.
- Orders placed over the weekend or on a public holiday are shipped the following business day.
- NOTE: This means you will not receive any tracking or shipping emails until processing time is complete.
- Remember sometimes it may take a little longer to process orders since everything is made in house!
HOW DO I TRACK MY ORDER?
- You will receive a shipping confirmation as soon as your order leaves our Shop. Please note that it can take up to 24 hours to show movement